Shipping Info

Shipping Policy

Effective Date: Aug 1

Thank you for choosing Ogez! We are committed to providing you with an exceptional shopping experience, and that includes ensuring smooth and reliable shipping of your orders. Please take a moment to review our shipping policy to understand our processes and timelines.

1. Processing Time:

• All orders are processed within 7 business days (INDIA) (excluding weekends and public holidays) and 15 days for world wide. Upon receipt of payment and confirmation of order details.
• In case of any unforeseen circumstances or delays, we will notify you promptly via the contact information provided during checkout.

2. Shipping Methods:

• We partner with reputable shipping carriers to deliver your orders safely and efficiently.
• The available shipping options and their estimated delivery times will be displayed during the checkout process. You can choose the one that best suits your needs.

3. Shipping Destinations:

• We offer shipping services within India and globally.

4. Shipping Costs:

• Shipping costs are calculated based on the weight of the products, the destination, and the selected shipping method.
• The total shipping cost will be displayed during the checkout process before you proceed with payment.

5. Tracking Your Order:

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package's journey.
• Please allow a few hours for the tracking information to become available in the carrier's system.

6. Customs and Duties:

• For international orders, customs and import duties may apply once the package reaches its destination country.
• Any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict their amount.
• Customs policies and import duties vary from country to country, so we recommend contacting your local customs office for further information.

7. Order Modifications and Address Changes:

• If you need to make any modifications to your order or change the shipping address after placing it, please contact our customer support team @info@ogez.in as soon as possible with in 24 hours. We will do our best to accommodate your request, but once the order is shipped, modifications may not be possible.

8. Lost or Damaged Shipments:

• In the rare event of a lost or damaged shipment, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.

If you have any questions or need further assistance regarding our shipping policy, please feel free to reach out to our customer support team at info@ogez.in.

Thank you for shopping with us!